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A quick and easy method to contact the relevant authority/department for issues across a range of council services in Thetford.

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This website is run by Thetford Town Council. We want as many people as possible to be able to use this website.

We recognise that some parts of this website are not as accessible as we would like and we are working on improvements to address this.

For example, that means you should be able to:·

  • Adjust the text size
  • View the content easily
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We are also endeavouring to make the website content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What we’re doing to improve accessibility

Thetford Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard and we are working on improvements to meet the guidelines.

Online maps and mapping services are exempt from meeting the accessibility regulations, however if you can contact us by emailing mail@thetfordtowncouncil.gov.uk to request an accessible format.

This website was last reviewed in September 2020. The test was carried out by Thetford Town Council.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email mail@thetfordtowncouncil.gov.uk

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

If you have difficulty in accessing information or utilising this website, please contact mail@thetfordtowncouncil.gov.uk with the specific issue(s) you are experiencing and we will get back to you as soon as possible.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on September 22 2020. It was last updated on 22 September 2020.

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